Training in Waco

ENCORE! Attend Training Again....

In the last 60 days, have you wondered….

•    Am I up to date with the latest MRA systems?  
•    Am I getting the most from every service call?  
•    Would it help to use the iPads in my business?  
•    How can I get some rejuvenation in the business?  

If so….

You are invited to “ENCORE” training – a full week of MRA training in Waco again.  Sit through the latest classes and take back the best information for your business.  
Mr. Appliance Corporate will sponsor 5 nights of hotel, plus a hot breakfast and lunch each day.  
Do not think you have to come to Waco alone - invite those you have kept up with from your initial training class, or franchisees you have met at Reunion or SWAT.  The more, the merrier!  

Franchisee Experiences:

Scott Stewart (Pennsylvania):  “It is amazing how much you forget (or never knew).  Training has changed and improved significantly since previously attended.  Getting away from the office helps you identify weaknesses in your office.”  

Dave Lytle (Michigan):  “Definitely worth coming back.  Classes are updated with new information.  Time to get back to the basics – one week away will allow for more efficiency and better practices permanently.”  

Chris Blanchette (Massachusetts):  “I would say the biggest benefit for me was covering the basics again.  It has been 5 years since I last attended.  As an established Franchise I was able to have a different perspective on the training…..the biggest advantage is not being overwhelmed with information…..I was able to focus on areas where I needed to get back to the system.  I would consider attending every 2-3 years myself now.”

Danny Smith (Idaho):  “I feel that a franchisee should go through it every couple of years.  If for any other reason is to pick up on the new technology that is coming out….It was a good time and I know I will not wait like I did to come again.”


Teena Jimenez

May 21-25

June 25-29

July 23-27

August 20-24

October 15-19

November 12-16

December 10-14

Training is 7:30 am to 5:00 pm daily.  There are multiple breaks to contact your local office if needed.  

What to Bring

  • Window’s based laptop computer The laptop should have a USB port.  Most of your class files will be electronic (on a flash drive) and you will work with the files during class. Wireless internet capabilities will also be useful on the laptop.   
  • You can bring your iPad if you have it, but is not required.

Business Casual Clothing
  • Business casual is professional; however a coat, suit, tie or other formal attire is not necessary.
  • Business casual includes slacks, khakis, and skirts or dresses of an appropriate length.  Jeans, sweat pants and shorts are not appropriate for Business Training week.
  • Golf shirts or casual button down shirts are suitable. Tops for ladies should be non-revealing.
  • Appropriate foot attire includes sandals, flats, closed-toed shoes or any type of leather shoes.  Tennis shoes and work boots are not appropriate for Business Training Week.
  • Do bring a sweater or jacket as meeting rooms can get cool.
  • You can also bring your own shirts and jackets to be embroidered with the Mr. Appliance logo – cost is $6.25 per item.


Franchise Training Week
Monday Morning Sessions
7:30 - 8:15 Continental Breakfast
8:15 - 8:30 Introductions
8:30 - 9:20 The Theory of Service Excellence
9:20 - 9:35 Break
9:35 - 10:35 Leading in Service Excellence
10:35 - 10:50 Break
10:50 - 11:50 Philosophy of Recruiting
11:50 - Noon People Like You
Noon-12:45 Lunch and Headshots
12:45 - 1:30 Retaining Top Talent
1:30 - 1:40 Break
1:40 - 2:10 Welcome to the Neighborhood
2:10 - 2:25 Break
2:25 - 4:40 Design Your Life
4:40 Get Noticed Open
6:00pm MRA Dinnner: Location TBA
Tuesday Morning Sessions
8:00 - 10:00 MRA Business Overview
10:00 - 10:15 Break
10:15 - Noon Numbers Don't Lie/Getting to Know our Key Accounts
Noon - 12:45 Lunch
Tuesday Afternoon Sessions
12:45 - 1:15 Pro Trade Net
1:15 - 2:30 Marketing Magic
2:30 - 2:45 Break
2:45 - 4:30 PR Possibilities
Wednesday Morning Sessions
8:00 - 10:00 Day in the Life (Starting the Day)
10:00 - 10:15 Break
10:15 - 12:00 Day in the Life (Taking Orders/Phone Magic
12:00 - 12:45 Lunch
Wednesday Afternoon Session
12:45 - 2:30 Day in the Life (iPad Training)
2:30 - 2:45 Break
2:45 - 4:30 MRA DVC ASAP
  Select Zs: Budget Review with Glenn Lewis
  Get Noticed/WWS is open until 6:00PM for shopping
Thursday Morning Sessions
8:00 - 10:00 Day in the Life (Front Line Service)
10:00 - 10:15 Break
10:15 - Noon A Day In The Life (Reviewing and Finalizing Calls)
12:00 - 12:45 Lunch
Thursday Afternoon Sessions
12:45 - 2:30 Day in the Life (Inventory & Career Plug)
2:30 - 2:45 Break
2:45 - 3:15 Quickbooks Routines
3:15 - 4:30 Add-On Sales
  Select Zs Budget Review with Glenn Lewis
  Get Noticed/WWS is open until 7:00PM for shopping
Friday Morning Sessions
7:30 - 8:00 MRA Breakfast 
8:00 - 10:00 Running Through The Fence/Site Assessment
10:00 - 10:15 Break
10:15 - Noon MRA Franchise Ownership
12:00 - 12:45 Lunch
12:45 - 2:00 Fun in the Process Activity
2:00 - 3:00 Sharing Your Goals Presentation
  Have a safe trip home!