The Sweet Smell of Succes

By Deborah McKenney posted 04-02-2015 15:58

I was visiting a franchisee this week when this tip resurfaced in my mind.  The tech and I went into one home where there were 3 adults chain-smoking the entire time in a fairly small space.  You can imagine what we smelled like when we left (no offense to any of you smokers out there — this was an extreme case.)
My suggestion is to provide your technicians with a bottle of Febreze to carry in their vans.  If they are in a similar situation they could spray themselves after the call so that when they go to the next customer’s home they do not smell like smoke.  This is good for technicians that happen to be smokers as well.  Non-smoking customers do complain about this issue.